We develop tailored Public Service and Issue Trackers as a specialized system often a web-based portal or dashboard that allows the public and public service institutions to log, categorize, track, and report on problems, requests, or infrastructure failures reported by citizens. The solution transforms citizen complaints from isolated calls and emails into structured, actionable data, creating a transparent communication loop between the government and the community it serves. our solutions inform municipal service delivery strategies by advancing greater transparency and accountability. For the purpose of performance improvement, our tracking solutions can ensure citizen visibility by supporting public dashboard where aggregated data can be displayed on a public dashboard showing types and frequencies of pending issues, their average resolution time, and total issues resolved per period. Our tailored solutions serve as useful performance hub for public service systems to drive operational efficiency and sound resource allocation.